RETURNS

Our policy lasts 14 days. Unfortunately, we cannot offer you a refund or exchange after 14 days from your purchase date.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Our type of product is exempt from being returned or exchanged if used, due to health risks and possible spreading from infestation(s).

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will be applied to your credit card or original method of payment within 10 business days.

LATE OR MISSING REFUNDS (If applicable)

If you have not received a refund yet, then check with your credit card company or bank if you used a different method of payment. It may take some time before your refund is officially posted to your account. If your credit card company or bank shows no record of your refund, then please contact us at info@kiltronx.us or 1-877-5VAMPIRE (877-582-6747).

SALE ITEMS

Unfortunately, we cannot refund sale items.

EXCHANGES

We only replace defective or damaged items. If you need to exchange it for the same item, then send us an email at info@kiltronx.us or call 1-877-5VAMPIRE (877-582-6747) and ship original item to:

KiltronX Enviro Systems
330 Motor Parkway, Suite 201
Hauppauge, NY 11788

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, then you will receive a unique discount code for the value of your return. Once we receive the original item, then we will provide you with a unique discount code to order a free replacement item with the same value as the original.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, then we will issue a refund to the gift giver and they will find out about your return.

SHIPPING

To return your product, you should ship your item to: :

KiltronX Enviro Systems
330 Motor Parkway, Suite 201
Hauppauge, NY 11788

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, then the cost of shipping will be deducted from your refund.

You should consider using a trackable shipping service or purchasing shipping insurance when returning an item. We cannot guarantee that we will receive your returned item.